Why Choose Us?
Miles Smith Insurance Solutions can trace it's origins to 1925 and has extensive experience arranging insurance solutions for businesses operating in high-risk industries.
Miles Smith Insurance Solutions is a Chartered Insurance Brokers providing advice-based insurance broking solutions for UK SME and commercial businesses. We are proud to have been arranging insurance solutions, and providing risk management advice, for nearly 100 years.
We have a vast amount of in-house expertise, and as a customer of Miles Smith you will benefit from working with a dedicated Account Executive and Account Handler who will understand your business, and are on-hand to assist you throughout the year, not just in the lead up to renewal or your mid-term adjustments. As a result of the care we give to our customers, we are honoured to maintain a retention rate of over 95%, with some of our customers remaining with us for over 30 years.
- We have significant experience in arranging insurance for businesses operating in a variety of high-risk industries
- We arrange a bespoke, intuitive & forward thinking insurance solution for your business
- Our team is committed to achieving comprehensive, proactive & practical support for your needs
- We have an in-house claims team who are contactable 24/7 in the event of a claim
Our retention rate stands at 95%... here is why:
Your insurance broker should no longer just be arranging insurance cover for your business, they should be proactively working with you to manage and mitigate the risks you face. Risk management delivers more than just protection and compliance, it can enhance operational effectiveness, improve resilience, create employee engagement and accountability... ultimately enabling improved business performance and competitive advantage.
The risks facing a business today are changing. Traditional threats still need to be managed and controlled, together with developing risks such as increasing litigation, employment law, reputation, contract requirements, IT and telecoms dependency, supply chain and loss of key personnel. Controlling it all is challenge.
Our staff are experienced in risk management, and will work with you and your insurer, to identify the risks your business faces and ensure you have the necessary insurance solutions and suitable risk management methods in place, to protect your business.
Highest quality standards & accreditations
We are committed as an organisation to maintaining the highest professional standards.
These standards give us frameworks to ensure that we are continuously providing an outstanding service to our customers, who are at the heart of everything we do.
Miles Smith Insurance Solutions are proud to have been awarded the prestigious title of ‘Chartered Insurance Brokers’ by the Chartered Insurance Institute (CII). This title is only awarded to firms committed to developing and maintaining the knowledge and capability of their people so they can deliver the highest quality advice. As Chartered Insurance Brokers we must always work in an ethical manner, placing our clients’ interests at the heart of the advice we give, a criteria we are delighted to rigorously adhere to.
We are pleased to be ISO 27001 certified. We achieve this following a rigorous assessment process, and renew it annually. The accreditation demonstrates we have effective security controls and policies in place to protect our customers.
We hold our ISO 9001:2015 accreditation which demonstrates that our structure, responsibilities and procedures enable us to ensure our customers consistently receive high quality products and services.
Contact our Industry Experts
April met her husband in 1985 and together they have enjoyed a lifetime of world travel and fabulous holidays. In her spare time, April likes to paint landscapes and sketch, is a dab hand on the sewing machine and loves the theatre. Travel also combines her other great joy in life, which is eating and she is always on the hunt for new and exciting restaurants, wherever she is in the world.
For 3 years Chris set up his own very successful Commercial Broking business before being invited to join the board of James Hallam Group in the City, where he spent 10 happy and very productive years.
Chris joined Miles Smith in 2006 in his current role and thoroughly enjoys working at the company.
Grant created one of the first Private Ambulance insurance schemes in 2004, before joining Miles Smith in 2009 where he helped develop a number of new products for the Ambulance sector. Now one of the largest Ambulance scheme facilities in the country, Miles Smith are constantly looking for new innovative ways to help deliver insurance based solutions for their clients.
My initial job was to cross sell high net worth home insurance to their existing motor clients which proved to be a great success and I was made a partner of the business in 1991.
In 2004 we sold the business with my High Net Worth and Commercial Property Owners book to Kerry London Ltd where I was employed as Head of Private Clients dealing with wealthy individuals and placing their covers with insurers such as Chubb, Hiscox, Zurich Private Clients and many other High Net Worth Insurers. In 2009, I was asked to join Miles Smith to set up the Private Clients Division where I am currently Head of Private Clients looking after annual premiums from £3,000 to £100,000. My knowledge and understanding of the HNW insurance industry is vast. I have excellent relationships with all underwriters and claims handlers and I am fully committed in continuing the basic principles of insurance which is honesty, integrity and trust.
In 2015 I was invited by Insurance Age and Post magazine to join as an Advisor on the High Net Worth Advisory Board where we meet quarterly to discuss and offer advice in respect of the HNW markets.
After all these years, I still really enjoy looking after my clients many of who have become great friends!
Following a short spell there, Joe moved to the USA and spent around 2 years between the US & the UK, working part time in both before returning to the UK permanently and more importantly, commercial insurance!
Since then, Joe has undertaken Account Executing roles specialising in the Waste, Recycling and Environmental sectors and has been with Miles Smith since 2013.
Joe lives with his partner and 4 children which keeps him extremely busy but when time allows, enjoys playing Golf and following Spurs.
John is very experienced in various industry sectors including Asbestos, Waste & Recycling and large Motor Fleet operators. He also manages Miles Smiths long standing relationship with the Asbestos Removal Contractors Association.
Outside of work John enjoys football, food and the outdoors, and passes time persuading his two sons that supporting West Ham isn’t that bad.
In 1990 Steve started working at Tony McDonagh & Co Limited based in North London, again dealing with the Commercial Clients getting involved with all aspects of insurance. Steve stayed there until 2017 when the opportunity to work for Miles Smith arose and Steve has represented the company as an Account Executive since.
Steve became Cert CII qualified in 2016.
After 25 years of service and feeling he had gone as far as he could with the company he moved to Miles Smith in 2009 to push the retail side of the business forward in line with a new team joining of fellow experienced professionals at that point in time. Paul has seen Miles Smith go from strength to strength since he joined and has been part of the success.
Paul is married with one son and in his spare time enjoys socialising, music and being a fanatical Spurs Season Ticket holder for the last 30 plus years who he now attends with his son including regular away trips.
In 2008, Ian moved over to the insurance company market and spent 10 years in a variety of sales, business development, marketing and broker relationship management roles for leading Lloyd’s syndicates.
Ian joined Miles Smith in 2018 to spearhead growth in the retail division and works alongside the senior management team on all areas of sales and development, introducer management, budgeting and business planning.
Ian is married with two daughters and in his spare time enjoys golf, music, the trials and tribulations of being a West Ham fan and avoiding as many shopping trips as possible!