About us

Our Story


Miles Smith can trace its origins to 1925. In 1936 we were incorporated as a Lloyd's Broker named Harding Anderson and Game Limited. In 1965 the company was acquired by RJ Miles and CS Smith and was renamed Miles Smith, Anderson and Game Limited. In 2000 Miles Smith regenerated under the leadership of Paul Chainey, who is still the Group CEO today.


We currently employ 220 staff across Miles Smith Insurance Group, 80 of whom work directly for Miles Smith Insurance Solutions. We are market leaders in arranging insurance solutions for businesses operating in high-risk and specialist industries. We are proud to have long-standing relationships with the UK's leading insurers, allowing us to negotiate exclusive terms and rates for our customers.


Miles Smith Insurance Solutions are looking forward to growing further in our specialist industries in the forthcoming years. We are planning to heavily invest in our staff to support their development and ensure that we are always providing the best service and experience for our clients.

Our Core Values

Our Philosophy

Our business is founded on this sound philosophy of John Ruskin.

“It’s unwise to pay too much, but it’s worse to pay too little. When you pay too much, you lose a little money - that’s all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do.”

Our Team

We currently employ 220 staff across the Group. We recognise the importance of our staff in fulfilling our aims and have focused on, and invested in, maximising their potential by providing them with free interests in equity and implementing and developing our training and competence policy.

Our commitment to our staff is demonstrated by our Investors in People accreditation, which we are proud to have held for the last 8 years.

Read more about why choose us?
  • Integrity icon Integrity
  • Highest Quality icon Highest Quality
  • Best People icon Best People
  • Passion icon Passion
  • Customer Focused icon Customer Focused
  • Teamwork icon Teamwork


We are proud to hold accreditations that recognise our ethical good practice, the pursuit of excellence, and for achieving the highest standards for our clients.

Chartered Insurance Brokers Status We're proud that our expertise, guiding principles and personal service has allowed us to achieve chartered status. A yearly audit demonstrates our commitment to:

- Ethical behaviour to fit your needs
- Competent and knowledgeable advice
- The highest level of technical and professional qualifications
- High-quality service & support
Investors In People Our Investors in People (IIP) accreditation demonstrates our commitment to developing strong leaders at every level, ensuring that all people-managers are equipped to provide the best support to their teams. It also demonstrates that we have the appropriate structures in place throughout the organisation to unlock people's potential, ensuring our business is future-proof and can maintain sustainable success.
Senior Management Team
Team Picture

Paul Chainey

Chief Executive Officer Paul began his career in underwriting in the 1980s working at Cornhill and Prudential before later moving to Corporate Risks at Banque Nationale de Paris. He was introduced as a client to Miles Smith before joining them in 1994.

Paul has held a number of positions at Miles Smith and was responsible for the company's restructure in 2000 when he became Chief Executive Officer.

Paul is responsible for the Group's strategic direction, overall performance, fiduciary duties and is the principal contact for the FCA.
Team Picture

Ian Cook

Sales & Development Director Ian started in the insurance industry in 1993 as an ‘A level’ trainee at a highly regarded regional broker in the South East and by 1998, was responsible for all the commercial new business activities across the group. In 2005, Ian joined a national broker to lead the sales team in the South of the UK, eventually becoming National Sales Director for major accounts.

In 2008, Ian moved over to the insurance company market and spent 10 years in a variety of sales, business development, marketing and broker relationship management roles for leading Lloyd’s syndicates.

Ian joined Miles Smith in 2018 to spearhead growth in the retail division and works alongside the senior management team on all areas of sales and development, introducer management, budgeting and business planning.

Ian is married with two daughters and in his spare time enjoys golf, music, the trials and tribulations of being a West Ham fan and avoiding as many shopping trips as possible!

About Pollen Street Capital

In February 2018 private equity fund manager Pollen Street Capital acquired a majority stake in Miles Smith Insurance Group. Pollen Street Capital are a London-based private equity and credit manager focussed on specialist financial and business services. Established in 2013, they now have over £2.7bn assets under management across private equity and credit strategies. Investors include leading pension funds, asset managers, banks and family offices from around the world.

Pollen Street Capital uses its deep experience to help its partner companies take advantage of these opportunities and build high growth, sustainable businesses that deliver a compelling proposition to their customers within carefully selected markets. Miles Smith are benefitting from Pollen Street's advice and expertise to support us in reaching our growth targets and delivering an outstanding service to our customers.

See all of Pollen Street Capital’s portfolio

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