Get set up on our claims app

27th January 2020 4 min read

We are pleased to offer our customers a quick, easy and convenient way to report their motor, property and liability claims. Key personnel within your business can use the app to collect information at the scene of the incident, including accurate incident details, GPS location data and images, allowing you to focus on your business, reducing any worry about claims.

To help you get started, we have put together step by step instructions of how to download and set the app up, followed by some FAQ’s below.

How to download and sign up

Enter the App Store for iOS or enter the Google Play store for Android to download the app.

  • Type “Miles Smith Insurance Claims App” into the search box and click Get to begin downloading.

  • Once you have downloaded and opened the app, you will be asked to enter a few details including your name, date of birth and contact details to register and set up your account. Please fill this section in carefully and don’t worry if your details change in future, you will be able to update them once your account has been set up.

  • You will then be asked to read the Terms & Conditions to ensure you have read and understood all information before proceeding to the next stage. Select ‘Agree & Continue’ to proceed.

  • After submitting all required details, you will be sent a 4-digit code to the mobile number that you used to set up your account – this is simply for authentication purposes. A pop-up box will then appear where you can enter the code sent to you.

  • Once your account has been set up click the “Add your first policy” button and select what type of policy you are adding – Motor, Property or Liability.

  • You will then be asked to enter a few details specific to your policy such as your client reference number and your mobile number. Please make sure you do not include spaces when filling out your mobile number.

  • If submitting a Motor policy, you will be asked to provide the transport manager’s email, the date you passed your driving test, photos of your driving licence and your HGV/PSV/other licence.


I have an Android phone and choosing my birthday requires me to scroll thousands of times?
This is our most frequently asked question! On an Android phone select the year of birth first and then select month then date.

Where do I download the app?
The app can be downloaded on the App Store or Google Play store. You will just need to type “Miles Smith Insurance Claims App” into the search function.

What happens if I don’t have 3G/4G or WIFI when I try to submit the claim?
Any details that are inputted to the app when making a claim are stored on the phone. Therefore, even if the user presses “send” when they have no signal, the details will be submitted when they have a suitable connection.

What if my phone battery dies during submitting a claim?
Much like the answer above, the claims data is stored on the phone. The information you have input thus far will be saved on the app so you can “resume” the report once your phone has charged.

If I forget to submit a claim at the time of the incident via the app, should I still do so?
Yes, although the app is ideally to be used at the scene of the accident i.e. to capture GPS and make sure the claim is reported speedily, you can fill out the report at a later time. This will require you to manually import the location and upload any photos you have taken; however, it is recommended you use the app as soon as possible.

What about my personal data stored on the phone?
Because of GDPR laws, your information is securely stored, and the information cannot be used for anything other than the purpose of the app.

After downloading the app, do I need to do anything else?
All you need to do is set up your account and policy, update it when needed and keep it on your phone.

For further information, or for assistance setting your app up, please contact:

Robert Wright
Client Claims Director
DDI: 020 7977 4888 / Mob: 07568 315 653
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